Complaints Procedure | Ask Alan Mortgages

We are committed to providing a high-quality service. If you have a complaint about the advice you received, we want to hear about it so we can put things right.

How to complain

You can make a complaint in writing or by phone:

Email: alan@askalanmortgages.co.uk
Phone: 07834 241522
Post: Alan Greenin, Ask Alan Mortgages, Sheffield

Please include: your name and contact details, a description of your concern, and any relevant dates or documents.

What happens next

We will acknowledge your complaint within 5 business days. We aim to investigate and respond fully within 8 weeks. If we need more time, we will write to explain why and give you a revised date.

If you are not satisfied

If you are unhappy with our final response, or if we have not responded within 8 weeks, you may refer your complaint to the Financial Ombudsman Service (FOS):

Website: financial-ombudsman.org.uk
Phone: 0800 023 4567 (free from UK landlines and mobiles)
Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR

The Financial Ombudsman Service is a free, independent service for resolving disputes between consumers and financial businesses.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation if we cannot meet our obligations. Further information is available at fscs.org.uk.